Return & Refund Policy

Your satisfaction is our priority

Return & Refund Policy

At Zelavine, we are committed to providing you with high-quality products and excellent service. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

1. Return Policy Overview

Thank you for shopping with us. We want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we offer a 30-day return and refund policy. Please read through the details below for more information.

2. Return Timeframe

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must meet the following conditions:

Unused and in the same condition as when you received it
In its original packaging

Please Note: Some items, for hygiene and safety reasons, are not eligible for return (e.g., used personal items, opened food products, etc.).

Holiday Purchases: Items bought between November 1st and December 31st can be returned until January 31st.

3. Return Conditions

To ensure a smooth return process, the item must meet these conditions:

It must be unused and in the same condition as when you received it.
It must be in the original packaging.
Certain products, such as opened personal or hygiene items, are not returnable.

4. Refunds & Exchanges

Refunds:
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and credited to your original payment method (e.g., PayPal).

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges:
We offer free exchanges for size or color, subject to availability. Shipping will be covered for defective or damaged items.

5. Shipping & Handling

Return Shipping Costs:
You are responsible for paying the shipping costs for returns, unless the product is defective, damaged, or incorrect. In such cases, we will provide a prepaid return label for you. Shipping costs are non-refundable.

Return Shipping: