Privacy Policy

Last updated: October 1, 2025

Zelavine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website or services, you acknowledge and agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect personal information when you interact with us, including:

Contact Details: Name, billing and shipping addresses, phone number, and email address
Payment Information: Payments are securely processed via PayPal. We do not store your credit card, debit card, or bank account details
Order Information: Details of the products you purchase, return, exchange, or cancel, including related order history
Customer Communications: Messages, inquiries, or support requests you send us
Device & Usage Information: Your IP address, browser type, device type, and how you use our website (such as pages visited and items viewed or added to your cart)

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide shipping updates and delivery confirmations
Handle returns, refunds, and support inquiries
Improve your shopping experience and our website functionality
Prevent fraud and ensure secure transactions
Comply with applicable legal and regulatory requirements

3. Sharing Your Information

We only share your personal information with trusted third parties who help us operate our business. This includes:

Shopify: Our e-commerce platform, which powers our website and checkout
PayPal: For secure payment processing
Shipping Carriers: To deliver your orders
Service Providers: For services such as IT support, analytics, and customer service

We do not sell or rent your personal information to any third parties.

4. Security of Your Information

Our website uses SSL encryption (https://) to protect your data during transmission. Payments are processed securely through PayPal, which follows industry-standard security protocols.

While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and stay informed about online safety.

5. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal requirements
Resolve disputes
Enforce our terms and agreements

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal data
Opt out of marketing communications (via the unsubscribe link in our emails)

To exercise any of these rights, please contact us at support@zelavine.shop.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

8. International Data Transfers

As our online store is hosted on Shopify, your personal information may be transferred to and stored in countries outside the United States. Shopify uses standard safeguards to ensure your data remains protected under applicable privacy laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us:

Email: support@zelavine.shop

Phone: +1 (636) 338-1691

Address: 908 S Jefferson St, Amarillo, TX 79101, USA