FAQ

Frequently Asked Questions (FAQ)

Have a question? We’re here to help.

1. Where do you ship?

We currently ship within the United States only. We do not offer international shipping or delivery to military addresses (APO/FPO/DPO) at this time.

2. How long does shipping take?

Orders are processed within 1–5 business days, and shipping typically takes 6–9 business days.
Total delivery time is generally 7–14 business days from the date of purchase. For more, see our Shipping Policy .

3. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link to follow your package’s progress. If you didn’t receive tracking details, contact us at support@zelavine.shop.

4. Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of purchase. After this period, the order may already be in processing and cannot be changed. If you need help, reach out to us as soon as possible.

5. What’s your return policy?

We accept returns within 30 days of delivery if items are unused and in original packaging. Some exclusions apply (e.g., used or personalized items). View our full Return Policy for details.

6. Do you offer refunds or exchanges?

Yes. If you’re not happy with your item, we offer refunds or exchanges as long as the return meets our eligibility criteria. Refunds are typically processed within 5–10 business days after we receive and inspect the item.

7. Are your products safe and food-grade?

Absolutely. Our baking tools and accessories are made from food-safe, high-quality materials like nonstick steel and BPA-free silicone, designed for safe use in the kitchen.

8. What payment methods do you accept?

We accept secure payments via PayPal. All transactions are protected with SSL encryption and advanced fraud monitoring. We never store your card details.

9. Is it safe to shop on your website?

Yes. Our site is protected by SSL encryption, and we process payments only through trusted gateways like PayPal. Your personal and payment information is kept secure at every step. Learn more in our Secure Payment Policy .